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Now Hiring: Systems Administrator / Technical Services Specialist

Working as a part of a small team, the Technical Services Specialist provides ongoing support for Onset Solutions customers in addition to taking a key role in projects such as a customer onboardings and network upgrades. Successful candidates are self-directed and interested in creating meaningful connections and providing thoughtful solutions.

In this position, you will be responsible for:

• Facilitating the delivery of the technical services that Onset Solutions provides to its customers – both remotely and on premise.
• Responding to support requests from customers and resolving them in a timely manner.
• Developing solutions for customer issues to best meet their business needs.
• Facilitating new computer, server and network setups.
• Troubleshooting hardware and software issues and providing user adoption training with new technologies.
• Providing routine monitoring and support of customer’s backup processes ensuring that they are functioning correctly as part of a customer’s disaster recovery plan.
• Transitioning customers over to cloud based applications and providing ongoing support for cloud based services.
• Interacting with clients thoughtfully and in a way that builds longstanding relationships based on mutual trust.
• Maintaining and augmenting Onset Solutions’ customer configuration and processes documentation.
• Providing hardware and software research, procurement, and inventory management.
• Working with the CEO to help refine processes and procedures relevant to the delivery of Onset Solutions’ services, including those for architecture, security, disaster recovery, as well as other standards.
• Working and collaborating with third-party vendors who may be providing supplemental Technologies to our Customers.

Additional Details:

This position operates in a variety of work environments utilizing various equipment including computers and mobile devices and may require occasional lifting of computer equipment. Work is performed both at Onset Solutions’ office and on-premise at customers’ locations. This position requires use of a reliable personal vehicle for travel to / from customer locations (mileage reimbursed).

This is a full-time position and typical work hours are Monday through Friday, 8:00 a.m. to 5 p.m. Additionally, this position will participate in some after-hour and on-call activities. Professional dress is required. Our dress code ranges between conservative business casual and business professional depending on the situation. Onset Solutions is a smoke-free workplace.

Background Check Requirements: Criminal, Motor Vehicle

Required Education and Expertise:

• 5+ Years in a technical support capacity requiring direct interaction with end users.
• Demonstrable competency in supporting both PCs and Macs.
• Demonstrable competency in supporting Microsoft Server products. Demonstrable competency in supporting Microsoft Server products.
• Demonstrable competency in managing a basic network environment.

If this sounds like a fit for you, contact us at humanresources@komochiservices.com. Please include a copy of your resume and salary requirements.